Privacy Policy

This website (''VPN.Express''), its owners, team members, and partners are all committed to protecting the privacy, safety and security of all our visitors and customers. We believe that private information of our clients is of utmost importance, and should be protected at all costs from any third parties or government surveillance agencies. This document (''Privacy Policy'') defines and informs you of how your personal data and information will be treated when you use our service.
 
We guarantee that any logs by our clients using our service or software will not be censored or monitored.

No-logs policy

We guarantee that any logs by our clients using our service or software will not be censored or monitored. Once a VPN.Express user turns on our software in any of their devices, all their data immediately becomes encrypted and fully-secure. Furthermore, we have strict no-logs policy. We do not collect or store users activity, browsing history, traffic, content, IP address, or any other sensitive information.

Info We Collect

VPN.Express only collects the basic minimum information of its users that is necessary to distinguish users for customer support purposes.
 
  • Email address: We ask for your personal email address as part of your registration. This ensures that we can communicate with you when we have any exciting announcements or updates to our service.
  • Payment data: We may store your credit card or PayPal payment information in our encrypted database for future recurring payments. We also encourage our users to pay with cryptocurrencies such as Bitcoin for extra levels of security.
  • Password: As part of your registration process, we will save your created passwords in our highly-secure and encrypted database.
 

Server performance data

We are constantly working on analyzing and maintaining our server’s performance in order to deliver a high-quality service to our customers.
 
We collect information related to whether you have successfully established a VPN connection on a particular day (but not a specific time of the day), to which your VPN location (but not your assigned IP address), and from which country/ISP (but not your source IP address). This limited information helps us to provide personalized technical support, such as identifying connection problems, providing country-specific advice about how to best use our service, and to enable VPN.Express engineers to identify and fix network issues.

Data from website

We may collect certain information about you when you use our website, we will only use this information to provide a more enhanced customer support to our clients.
 
  • We only identify and collect information from your Inquiries through the (“Contact Us”) and (“Community Area”) pages. We keep this communicated information for 6 months only, unless you request to delete these conversations immediately.
  • VPN.Express uses Google Analytics and Optimizely.com cookies for statistical assessment (STAT) and website improvement.
  • We use affiliate, refer-a-friend cookies to identify customers referred to our website by our partners, customers or affiliates to provide referrals with sales commissions.
  • VPN.Express uses cookies to personalize the content and services of our website for users such as the automatic default language.
  • VPN.Express stores conversations with users through live chat and e-mails received for up to 6 months, unless customers request to delete these conversations.
VPN.Express cares about the privacy of its users and strives to provide them with the needed safety and security while using our software. VPN.Express does not sell or share your private information with any third party services. We only use customer’s information for communications regarding our services or for technical support purposes.

Policy Changes

This document (''Privacy Policy'') is always subject to change. We kindly ask you to revisit this page if you want to be aware of any future changes, we may also send you an email to alert with any changes. We may also send you an email to alert with any changes. By using this website and/or its related services, you agree that you consent to this privacy policy and any up-coming possible changes.

Contact

If you have any questions regarding this privacy policy document or want to learn more about how we handle your private information, please contact support@vpn.express.