Refund Policy

Payment terms

Please read our terms and conditions before proceeding to purchase any VPNExpress package.
VPNExpress (Anonymous Privacy VPN) offers 7 days 100% money back guarantee.
If you experience any technical difficulties, please contact the VPN.Express support team via live chat. The VPN.Express live chat is available 24x7. You can also email the VPN.Express support team ( or submit a support ticket before claiming a refund, as they will be happy to help you solve any issues you might have.

If you are in compliance with the above mentioned conditions, then you will be eligible for a full refund. Please send an email to or contact the live chat support stating your reason for cancelling your subscription.

In certain occasions, we may manually review our client orders to make sure everything is accurate and permitted. We may also ask for your government-issued photo ID or other legal documents for orders placed with a credit card in order to prevent any fraudulent activity.
We would also appreciate if you can place your orders using your real IP address, this will guarantee a successful transaction for any of our services without any complications.


We are constantly working to improve our service so the feedback we receive from customers is very important to us. This is why we appreciate if you could share with us your experience with VPNExpress before requesting a refund.
Our software packages come with a friendly setup guide that will make it easier to set up the software on any of your devices. If you still face any problems while setting up our software on your devices, please kindly send us an e-mail to or use the live chat feature located on the bottom right corner of your screen, a technical agent will be happy to help you with anything.
VPN.Express offers 7 days trial to test our service. If you are not satisfied with our VPN services during this time and you meet the terms and conditions listed above, we will offer you with a refund with no questions asked.